Behind the Scenes - Meet the IT Department

May 21, 2024

As part of our new blog series, Behind the Scenes, we have decided to interview Norwich School's IT Department to get a sense of their role in the everyday working's of the School, IT Service and Support Manager, Mrs Julie Goodswen, answers the following questions...



How is your department divided? 

The entire team is well-equipped to address queries on any IT subject pertinent to Norwich School. However, it is sometimes noticeable that team members tend to naturally gravitate towards specific roles based on the types of tickets they handle. 


Tell me about the team? 

We currently have possibly the best team we have ever had. The team members work together collaboratively to tackle any uncommon challenges. While some team members have a deeper expertise in particular areas, everyone is eager to lend a hand whenever needed. 


What does the average day in the IT department look like? 

There really is no average day; every day is different. We never quite know what challenges we’ll face although it’s a common occurrence to deal with password resets and lost or new ID card issues at the Service Desk. 


Do you work with many other departments in the school? If so, how? When? 

We only work with other departments in that we collaborate to assist with the setting up of events, classroom set-ups and in testing that software will work on our devices. Our team covers IT, Reprographics and external events (with Reprographics and Events covered mainly by one member of the team for each) and the other team members will help as required but, in most areas, we tend to only see people when they have an IT issue. Somehow, the team are positive and happy most of the time. 


What’s the best thing about your department? 

The best thing about the IT department is the way the technicians all work seamlessly together and get along well. Their close-knit bond fosters a genuine atmosphere of friendliness and teamwork. 


What’s the most common issue that people come to the service desk for? 

The most common issues that come to the Service Desk in person are password issues, problems with ID cards and laptop hardware or connectivity issues. Most problems are easily resolved but some do present us with head-scratching moments, but the team do like a challenge. 


Do you have any IT tips you would like to share? 

It’s all about maintaining the health of your device really. So, bookmark browser tabs you want to return to rather than keeping dozens of tabs always open. And shut down your computer at the end of each day/week if you can – your device would really appreciate it. 


You will be familiar with 2-factor authentication for your Microsoft 365 account and ISAMS. If you happen to change the phone on which you have your authenticator app, 2FA will no longer work, so you will need to get in touch with IT Support for us to reset the system at this end. Once this has been done, you can start the process of setting up 2FA on your new device. (We can provide help with this if you need it!) 

 

By Eleanor Lewis April 11, 2025
This year's Techathon for the Norwich Science Festival was bigger and better than ever, with a fully packed Daynes Sports Centre! Two pupils, Jay Ng and Jeremy Lo, volunteered for this year's festival and Jay told us a little about his experience below! What made you want to volunteer for the event in the first place? I also have an interest in technology-related hardware and software. I am constantly delving into different aspects of the Raspberry Pi platform. As my specialties are in this department, I like to mentor others for skills I know to further intensify their passion for technology. That is why I have immediately volunteered for the event after I heard about it. How did you hear about it? I first heard about the Norwich Techathon when Mr. James Livesey (ON), who is from the BBC and completing a Software Engineer Apprentice, who presented a Wednesday Business Breakfast at Norwich School. He mentioned this event as the BBC is a sponsor for this event. Can you explain a little about what you did over the two days and what the participants got up to? The participants chose 1 of the 4 questions created by the sponsors of the event. They had to create a product (either hardware or software) in response to these questions. Opportunities during the event include the assembly and coding of Arduino Sensor Kit, the use of Micro:bit to create interesting projects, and the Raspberry Pi for advanced coding. Did you learn anything new while you were there? I have learnt the skills for teaching others on how to use the latest technology. I believe this experience has also taught me how to effectively teach other participants skills from my strengths. Through the teamwork and insistence on perfecting the product created, I have learnt the importance of collaboration and communication. I have also deepened my knowledge and understanding regarding the Arduino platform. How did you find working with the younger participants? I found working with younger participants eye-opening, as it involves helping others by guiding them through individual steps and procedures. This has taught me how to teach others in a manner where they would not be overwhelmed by an assortment of instructions, but yet proceed efficiently in creating an intriguing product. Do you think the experience might have helped you with your future career aspirations? The Norwich Techathon has increased my interest in digging into new technology out of my comfort zone. The knowledge and curiosity gained from this event has fascinated me to study and pursue a career relating to the use of technology. Did you find anything challenging? I found helping participants with time management challenging. They constantly think up new, better, and more awesome ideas to add to the functionality of the creation they make. These include making it more user-friendly, making it more interactive, etc. But sadly, they had a two-day limit to make and code this creation. For that reason, not every idea could be added. I am sure if the duration of the event is long, they can create more sophisticated and complex products! Would you recommend volunteering to others? Yes, absolutely. Not only do I feel very proud and was overcome by a sense of accomplishment for being able to teach and help the participants of the event to gain interest in technology and develop their skills in this subject, I also personally have gained a lot of knowledge from information I have learnt on the spot during the Techathon. All photo credits are to Connor McKee, Norfolk County Council and Step into Tech CIC
By Sonja Mitchell April 10, 2025
Abi smashed her debut marathon, finishing 18th out of 4500 female runners!
By Eleanor Lewis April 4, 2025
Friday 4 April 2025 saw us hosting a p ublic lecture held in conjunction with the Norfolk Contemporary Art Society (n-cas) in the Blake Studio. This presented an amazing opportunity to hear from Dr Hannah Higham, Senior Curator at the Royal Academy of Arts in London – one of the country’s most prestigious art institutions. Before joining in April 2023, she previously worked as the Senior Curator for the Henry Moore Foundation. Formerly, she has worked for Norwich Castle Museum and Art Gallery and the Sainsbury Centre for Visual Arts in Norfolk, so she was enjoying being back in the county. A large audience of n-cas members, NUA students, ONs and staff learned what an august institution the Royal Academy of Arts in London truly is. From the days of its first President Joshua Reynolds, its collections and exhibitions are rightly world famous. Hannah’s wide ranging and informative talk charted how it brilliantly mixes modernism with the Old Masters (including a priceless Michelangelo carving) in its amazing collections and exhibitions. She reflected on its essential mission to remain a pre-eminent educational institution for art and mused on the current challenges of its charitable funding model (receiving no help from either the State or the Crown). The audience left inspired to visit its exciting programme of upcoming exhibitions, detailed here: Exhibitions & Events | Royal Academy of Arts N-cas continues to attract high-calibre, interesting speakers on a wide variety of areas of contemporary creative art. Their talks are open to all and are very approachable and friendly. Further details of n-cas events will be posted here: Events — ncas and we look forward to welcoming them back on site for talks later this year and to them exhibiting in our Crypt Gallery in 2026 to mark its 70 th anniversary. Details of all of Norwich School’s eclectic selection of cultural events round site feature in our termly publication, At Close Quarters with the summer edition due out imminently. See: Publications | Norwich School . Do join us.
April 4, 2025
Upper 4 pupil, Riya Sharma, tells us all about the exciting four-day residential trip to the Spanish capital. "In my opinion, the Madrid trip was absolutely fantastic! We explored key parts of Madrid and we had so much fun while doing it. Going to Real Madrid's stadium was mesmerising, and we got to see different parts of what made up such a unique place. Doing a tour of important aspects of Madrid was intriguing, and we learnt so much with a wonderful tour guide. Retiro park was outstandingly vast, and we had so much fun doing activities as well as the churros tasting. Last but certainly not least, was Warner Bros theme park. It was packed with many rides, each unique in their own way. It may have been petrifying to go on the rides, but it was certainly worth it. Overall, the trip was amazing, and I am very excited for next years group to go and enjoy a lovely time." Riya Sharma (U4)
By Sonja Mitchell April 2, 2025
ON Isobel Holroyd will be running the London Landmarks Half Marathon to support Cardiac Risk in the Young (CRY).
By Sonja Mitchell April 2, 2025
ON David Treglown will be swimming (4km), cycling (180km), and running (marathon) the 226.3km IRONMAN Australia on 4 May to raise funds for Prostrate Cancer UK.
By Eleanor Lewis April 2, 2025
Well done to everyone for getting through to the end of another busy Norwich School term. With all that we have heard in the last two presentation assemblies, two of our key aims for pupils, breadth and leadership & service, have certainly been in evidence. However, as we come to a holiday and a chance to change pace, I want to return to the third of our pupil aims. It is the theme I raised at the start of term, curiosity, whether practical, intellectual or creative. I am sure you can all remember exactly what I talked about; indeed, you have been thinking of little else since January, but just in case there are a few hazy memories, I mentioned curiosity in connection with some extraordinary natural phenomena such as the East Atlantic Flyway, the Connectome of a female fruit fly and the difference in scale between a million and a billion. You may be thinking that I must be scraping the barrel if I am repeating a theme for an address, but the reason for returning to it is that our ability to intersect with a concept such as curiosity is different in term-time from a holiday. The key to that difference is choice: during term, we obviously hope you will be curious but you have to do so largely on the school’s terms regarding compliance with our timetable, following syllabus constraints and keeping up with homework tasks. However, for the next three weeks or so, you set the pace, you get to follow your ideas and interests with less outside interference. For our public examination candidates in U5 and U6 who are likely to be planning for a holiday which blends rest and revision, the difference between term and holiday might be at risk of becoming blurred. However, I encourage you to keep this word and quality in your minds, even if it requires a bit of a Jedi mind-trick to start with. You are more likely to retain information or a concept if you are excited about it and clear on why you are learning it, how it is going to help you or how it fits with other learning. Try to be curious about the ideas, texts or techniques you are mastering as it will help them to stick. If this really is all too much and you see the upcoming revision process simply as a grind-to-get-through, at least make sure to insert curiosity into your break-periods. If you think of the 5 ways to wellbeing that Norwich School promotes (give, connect, stay active, keep learning, take notice), curiosity could be said to be in all of them, especially if one draws in practical, creative or intellectual flavours, but it certainly cuts into the last three; the last one, take notice, is essentially curiosity via another phrase. Whether you will be revising this holiday or not, I encourage you to feed your curiosity and offer some stimuli for consideration, based on personal experiences this term. I hope you have had or soon will have experiences which get you thinking. See which of the following areas interests you most: From a Royal Geographical Society talk on Rewilding and in Mountain Guru, a biography of Doug Scott, one of Britain’s greatest climbers with a claim to fame being the highest bivouac ever when he spent the night 100 metres below the summit of Everest without oxygen or sleeping bags during his pioneering ascent of its south-west face: what does wild mean in terms of man’s relationship with nature? Can humans be involved in a place which is truly wild and, if so, how? From our own Senior Play, The Watsons: what is the relationship between an audience and its actors, between writers and the characters they create, between history and the present? This play’s metatheatricality challenges the suspension of disbelief that lies at the heart of story-telling and performance art. From an agri-tech day at John Innes Centre, put on at the Food & Farming Discovery Trust, with a visit to Food Enterprise Zone, how are we going to feed the planet in the 21st century? What are the ethics and finances under consideration at the world-leading research centre in our city? From A Complete Unknown, the biopic film about Bob Dylan starring Timothee Chalomet, where does creative originality come from and how do cultural norms change over time? Credited as one of the most influential artists of all time, Dylan’s music and lyrics upended divisions between folk and rock with tunes that became emblematic of anti-war movements and counter-culture in the 1960s. Chalomet’s gamble in the taking on of singing and playing Dylan classics is striking, too. And, finally, from Matthew Bourne’s Swan Lake, how do you tell stories without words? Most famous for its male chorus of swans (think of the final scene from Billy Elliot), Tchaikowsky’s iconic score is brought to life by the humour and attention to detail of Bourne’s choreography and, most of all, the raw athleticism of its dancers. I wanted to complement this last reference by showing off some of our male and female dancers from the wonderful recent Senior Dance Festival, but that has not proved possible because of injury, so stand by for something from them next term. Instead, I have asked Lana Kiddell to reprise her outstanding rendition of Somewhere Over the Rainbow from Jazz Night. I hope this gives you an opportunity to reflect on areas where you will give rein to your curiosity during the upcoming holiday. In terms of curiosity, what I am advocating for is a desire to find out more, to follow your interests to explore more about the world around you and yourselves. If you can establish this attitude as a habit, I believe it stays with you for the rest of life: it might be characterised as being not childish as we grow up but remaining child-like. To illustrate the point, I finish today by referencing the passing of Peter Grover MBE, the legendary Scout leader of the 8th Norwich whose memorial service took place in the Chapel on Saturday. The following comes from a poem of tribute from one of his fellow-Scout leaders (and, for information, Robert Baden-Powell was the founder of the Scouting Movement). The quote is as follows: Baden-Powell said adult leaders needed to be Boy-men. “A boy can see fun and adventure in a dirty-duck-puddle. If you are a boy-man, you can see it too”. Peter was a boy-man. The quote above is gendered as a product of its time but I suggest that the concept now applies equally to girl-woman. I like the way this last quote shows the close intersection of curiosity with fun and humour, in some ways the sillier the better. Child-like, not childish. Have a great holiday and I look forward to seeing you all after Easter.
April 1, 2025
Three Norwich School pupils, Luke Watts (U5), Milo Clabburn (L6) and Rory Evans (M5) have appeared on Radio Norfolk to talk about their love of dance. We caught up with Rory to find out more… Why were you invited to speak on Radio Norfolk? I am part of a dance company called Legacy and along with Luke, Milo and some of our fellow dancers, we were invited to speak on Radio Norfolk to promote an incredible upcoming show, called Brothers in Motion, which celebrates 10 years of Legacy Dance Company UK. Can you tell us a little more about Legacy? Legacy is an all-boys dance company which trains every Saturday and meets every week at the Workshop Studios in Norwich. In total there are about 100 male dancers split across four main groups – minis, little, 11+ and Main Company. I am part of the Main company, which consists of 13 boys aged from 11 to 18 – four of us are from Norwich School; me, Milo, Luke and also Jasper Valpied (U5). The company is audition only and we do performances, competitions and outreach programmes. How did you hear about Legacy? I was introduced to Legacy when they performed in the Junior Dance show a few years ago. They have also guest choreographed at various dance events at school such as the Dance Festival and Gala Night and they do workshops and events with the school. What do you enjoy about dance? I have loved dance since I joined Norwich School and I have been really grateful for the opportunity to do all the dance that I have. I enjoy being able to express myself through dance, which is fun and therapeutic and also builds lots of transferable skills such as dedication, hard work and coordination. Tell us more about the show you were promoting on the Radio… It is called Brothers in Motion and involves multiple boys dance groups from across the country coming together to perform, along with some of the top vocational colleges from around the country and also many Legacy Alumni will be performing. It is a really exciting showcase of male dance, which will be taking place at the Norfolk Showground on Friday 30 th May. It was great to be able to talk about it on the radio, as we are also trying to get funding for the show, as Legacy has been unable to access the Arts Council funding that has made the show possible in the past, so we are crowdfunding and asking for Business Sponsorship to help. What would you say to anyone out there who might be interested in dance but hasn’t yet started? I would strongly encourage you to start – the first step is the hardest but once you start I am sure you will love it. It is so much fun and the atmosphere and community both Legacy and Norwich School have been inspirational for me. Click here for more information - BROTHERS IN MOTION - 10 Years, 1 Legacy - a Creative & Arts crowdfunding project in Norwich by LEGACY Dance Company UK
April 1, 2025
Here at Norwich School we are delighted to celebrate the talented diversity of our Upper Sixth cohort as offers for onward routes continue to come in. Following on from blog posts on law and girls’ STEM university offers, we have chosen to focus on offers pupils have for non UCAS (the Universities and Colleges Admissions Service in the UK) routes. With expert guidance from Mr Croston, pupils have received offers from leading universities in several countries outside of the UK. Congratulations in particular to Uma Patel (offer for Dentistry at the Universidad Catolica de Valencia, Spain), Edward Chan (Architecture at Hong Kong University), Bosco Tang (Dentistry at Hong Kong University) and Helen Ng (Computer Science at UST, University of Science and Technology, Hong Kong). A huge variety of exciting opportunities with employers are now available to school leavers, almost all combining paid employment with training and further qualifications. The number of degree apprenticeships available in the UK is now four times what it was five years ago; our pupils who gain offers for these will work for a leading employer who trains them, pays them and pays for them to complete a full university degree alongside their employment. We are very fortunate to have Mrs James supporting pupils as they apply for these highly competitive programmes. This blog post asks three pupils about their offers for non UCAS routes: Ava deCooper Wride has a full rugby scholarship for Quinnipiac University (USA), Archie Taylor has an accountancy degree apprenticeship offer from Price Bailey and Hugo Pattinson has an engineering degree apprenticeship offer from Airbus.
By Sonja Mitchell April 1, 2025
As part of the BIG Egg Hunt, Claire has created a beautiful egg to raise funds for The Elephant Family.
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